Service Process

1

Fill in the request form

(Customer) Fill out the form so we can quickly understand your order needs

2

Understand customers requirement

(Salesman) Fully understand the needs of customers through the form

3

Ask customers related questions

(Salesman) Will ask some relevant questions (if the understanding of customer needs is not clear)

4

Confirm details and quote price

(Salesman) Quotation after confirming the details

5

Confirm the quotation

The salesman discusses and confirms the quotation with the customer

6

Drawing design

(After the quotation is confirmed) The design department draws drawings according to the needs of customers

7

Discuss and fix drawing

The two parties discuss and revise the drawings for the sketches

8

Finalize the design

Co-determine product design drawings

9

Confirm order

(Salesman) Drafting contracts and confirming order information with customers

10

Charge 30% deposit

(Customer) Pay 30% deposit

11

Proofing a sample

(According to the design draft) Make a sample

12

Confirm the sample

(Customer) Confirm the sample

13

PO to factory

(Salesman) Send PO to the factory for bulk shipment

14

Follow up production schedule

(salesman) Follow up the production plan

15

Feedback production schedule

The salesman gives the customer feedback on the production progress

16

Finished the production of goods

Complete the production of large quantities of goods

17

Check the sample of bulk goods

Check the bulk sample to make sure it matches the sample

18

Charge 70% balance

The customer pays the remaining 70% of the order balance

19

Arrange the shipment

Book logistics, arrange shipments

20

Inform the tracking number and follow up the logistics

The salesman updates the logistics information to the customer in time for real-time follow-up

21

After-sales service

If you have any questions after the arrival of the goods, you can contact our salesman colleagues